IMPORTANT – SERVICE PROVIDERS ONLY:
This page is intended for Service Providers / Carriers.
These guidelines apply to Hunter Communications — SPID 660C.
Please verify the correct losing provider and SPID before submitting any CSR/LSR or port request.

Local Number Portability (LNP) Guidelines

This page provides operational guidance for CSR/LSR submissions, porting intervals, and escalation procedures for telephone numbers ported to/from Hunter Communications.

Submission Email (CSR/LSR): lnp@hunterfiber.com
Status / Escalations: lnp@hunterfiber.com
Hours of Operation: Monday–Friday, 8:00 AM–5:00 PM Pacific Time
Processing Cutoff: Requests received after 2:00 PM PT are processed as received the next business day.

CSR/LSR Submission Requirements

Submit requests via email to lnp@hunterfiber.com using one of the following subject lines:

  • CSR Request – [End User / Customer Name]
  • LSR Request – [End User / Customer Name]

Required Data Elements (include on every request)

To minimize fallout and prevent delays, include:

  • PON (gaining provider assigned order identifier)
  • Customer Name (must match Hunter billing record)
  • Service Address (street, city, state, ZIP — must match record)
  • Authorized Account User (full name of person authorizing the request)
  • Desired telephone numbers to port: include all telephone numbers you are wanting to port. These numbers should be provided in 10 digit numeric format only with no spaces or special characters. Special Request 1 - if feasible, a form that would limit carrier input to predesignated fields with summative ability would be great.
  • Multiple Locations: include full addresses for each additional location, if applicable. The porting telephone numbers should be sorted below their corresponding address

Port Types & Minimum Intervals

Port intervals must align with request complexity:

  • Simple Port
    Active account with a single line, no complex translations, and no reseller involvement.
    Typical interval: 1–2 business days.
    Same-day requests may be considered on a case-by-case basis and will be reviewed by the time of receipt, order completeness, and operational capacity.
  • Non-Simple Port
     Any request not qualifying as a Simple Port.
     Minimum interval: 3 business days (may require additional time depending on complexity and coordination with the gaining provider).

Response Expectations & Escalation Path

If you have not received a response within one (1) business day (Mon–Fri, 8:00 AM–5:00 PM PT), follow the escalation path below.

Note: Requests received after 2:00 PM PT are treated as received at the start of the next business day.

  1. Email status request: Reply to your original email thread to lnp@hunterfiber.com and reference the PON.
  2. Phone escalation: Call the Escalation Team at 541-414-1444.

CSR/LSR Disposition Responses

REJECTED
If the request cannot be validated or processed, Hunter will respond with a REJECTED status and the reason for rejection. The gaining provider may correct the request and resubmit for review (reference and retain the original PON where applicable).

 

ACCEPTED / FOC
If the request is validated, Hunter will respond with an ACCEPTED status and a FOC (Firm Order Commitment) date, which is the date the TN(s) will be released to the gaining provider.

Changes / Cancellations / Reschedules

To request order changes, cancellation, or a revised FOC date, reply to the original LSR email thread and include:

  • PON
  • Requested action (change/cancel/reschedule)
  • Requested new date/time (if applicable)

Observed Holidays

Hunter Communications observes the following holidays (subject to change). If a holiday falls on a Saturday, the preceding Friday is observed. If a holiday falls on a Sunday, the following Monday is observed.

  • New Year’s Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving Day
  • Day after Thanksgiving
  • Christmas Eve Day
  • Christmas Day

FAQs (Carrier-Focused)

How long does porting take?
 Simple ports are typically completed in 1–2 business days. Non-simple ports are typically 3+ business days, depending on complexity and losing-provider coordination.

Should the end user cancel service first?
 No. End users should keep existing service active until the port completes to avoid service interruption.

What if my request is rejected?
 Hunter will provide a reason for rejection so the gaining provider can correct and resubmit.

Contact

For questions regarding CSR/LSR submissions, port intervals, or status: