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Business FAQs

Our business customers can find answers to commonly asked questions regarding our fiber-optic internet and voice service.

Billing & Support FAQs

How can I pay my bill?

You can pay your bill online or over the phone.  You can also mail a check or set up ACH payments.

How do I set up online bill pay?

For help on registering for your online bill pay account, watch our help video here.

To set up your account, visit hunter.billcenter.net.  Here, you will see a white box with Username and Password fields.  At the bottom of the box, click “Sign up for an Account.”

You will need your Account Number and Registration Code.  You can find these in your Welcome Email which is sent 24 – 48 hours after your installation.  If you cannot locate these, please contact our Customer Experience Team at 541-414-1477 or CustomerService@HunterFiber.com.

Under Register, enter your Account Number, Registration Code, Email Address, and choose a Username.  Then click Register and you will receive an email with a link to set your password.  Your password will require an uppercase letter, lower case letter, a number, and a special character (ex. !@#$%^&*)

After setting your password, you’ll be able to log in to your online account.

How do I set up autopay?

To watch our video on how to set up automatic payments, click here.

In your online bill pay account, at the top, under the dropdown “View & Pay Bills”, select “Auto Pay.”  

Under “Edit Auto Pay,” enter your payment method information.  You may pay your bill with ACH, credit card, or debit card.

If you’ve previously paid your bill online and saved your payment method, you can select that payment method under “Saved Profile.”

Once you’ve entered your autopay information, click “Enroll in Auto Pay” at the top of the page.  This will automatically charge your card on the due date of your bill.

Can I change the due date of my invoice?

If you want to pay your invoice on a day other than the due date, please contact our Customer Experience Team at 541-414-1477 or CustomerService@HunterFiber.com.

How fast is my internet connection?

To test your internet speed, visit speedtest.hunterfiber.com.

Maximum speeds are hardwired speeds.  For the best results, plug your computer directly into the router.  Performing a speed test via Wi-Fi will not show the full capacity of your internet speeds.

Can I upgrade my service?
To upgrade your service, please contact your Account Executive, your Service Delivery Coordinator, or our Customer Service Team.
What should I do if my Internet service isn’t working? How can I submit a service ticket?

If you are having trouble with your internet or voice service, you can contact your Service Delivery Coordinator (SDC) and they can submit a support ticket for you.

You can also call our IT support desk at 541-414-1407 or email support@hunterfiber.com.

Internet & Data FAQs

What is fiber-optic internet?

Fiber-optic internet uses pulses of light to transfer data.  With fiber-optic technology, information travels close to the speed of light.

The fiber-optic cables are made up of hundreds of glass or plastic strands that are 1/10th thinner than a human hair.

How is fiber-optic internet different than cable or DSL?

Fiber-optic internet is different than cable and DSL for three main reasons:

    1. Because fiber can transfer data close to the speed of light, this technology is capable of speeds significantly faster than copper cable and DSL.  In fact, fiber-optic internet is capable of higher upload speeds.
    2. The bandwidth of fiber-optic internet is also significantly better than copper cable or DSL.  With fiber, providers do not have to slow speeds during peak usage hours.
    3. Since fiber uses light rather than electricity, it is more reliable because it is not affected by severe weather or electromagnetic interference.  Additionally, it does not carry the same fire risk as electrically powered internet technologies.

To learn more about why fiber is better than cable and DSL, read our blog.

What is an ONT?
ONT stands for Optical Terminal Network.  While cable and DSL internet use modems, fiber-optic internet uses an ONT.

The ONT translates the fiber-optic light signal into an electrical signal readable by the router, ethernet cable, and connected devices.

How is business internet different than residential?

Hunter’s business customers receive a direct, dedicated line of fiber-optic internet.  While residential customers, get fiber directly to their home, their connection isn’t “dedicated.”

What is Dark Fiber?
Dark fiber is inactive fiber-optic infrastructure which enterprise customers can lease.  Rather than being maintained and operated by Hunter, the enterprise customer uses their own equipment to activate and maintain the use of the fiber network.

Dark fiber gives enterprise customers increased reliability, security, flexibility, scalability, and savings on building their own infrastructure.

At Hunter, we pride ourselves in using dark fiber for our enterprise customers. By using dark fiber contracted within the indefeasible rights of use (IRUs), we provide you with a more secure network.

What is Ethernet Private Line (EPL)?
Ethernet Private Line (EPL) connects two locations for enterprise customers as if they were right next to each other.
What is Ethernet Virtual Private Line (EVPL)?

An Ethernet Virtual Private Line (EVPL) provides enterprise customers with a connection from their central hub to multiple locations.  This point to point virtual connection links multiple local area networks (LANs).

What is Ethernet Local Area Network (ELAN)?

An Ethernet Local Area Network (ELAN) connects services to several locations to enable direct communication with each other.

This enterprise-level local area network connects computers, printers, servers, and more in an organization.

What is Layer 2 Transport?
Our Layer 2 Transport and ethernet services are available to help businesses build their networks as if they are in the same location, even though they may be spread out across the region.

Voice FAQs

What is VoIP?
VoIP is short for Voice over Internet Protocol.  It enables businesses to make calls using an internet connection rather than a traditional, analog phone line. 

With a phone service provided through an internet connection, companies using VoIP can make calls from desk phones, computers, and even their personal cells.

Advantages of VoIP include improvements in business productivity, mobility, and call quality.  To learn more, read our blog

What is a hosted voice service?

Hosted voice is a service where your VoIP phone system is located on our site and managed by our team. 

Because we keep your voice traffic on a dedicated, secure network, Hunter can ensure and control the Quality of Service.  Unlike providers who offer services over the open internet, Hunter’s hosted voice service is managed to be both more secure and more reliable.

Your calls are processed via the Hunter Network—rather than at your business’ location.  This allows communications to continue even if the power or the network is down.  When our system detects that a phone is unavailable, your calls can be forwarded to a predetermined number.

How does Hunter's voice service protect against robocallers?

Hunter Communications is committed to curbing the frequency of unwanted calls.  To protect you from illegal robocalls, we have deployed TNS Call Guardian Authentication.

With features like Universal Call Blocking, Caller ID Authentication, and Spam Detection, Hunter shields your business from unwanted and illegal callers.

To learn more about the methods we use to combat various unwanted and illegal calls, read our blog.