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Residential FAQs

Our current residential customers can find answers to commonly asked questions about billing, service, installation, and more!

Neighborhood Connections FAQs

Why did my referral get denied?

There are a few reasons why your referral would be denied:

    1. The referral is not located in our service area.
    2. The referral is already signed up for Hunter’s fiber-optic service.
    3. The referral does not sign up or install Hunter’s fiber-optic service.
When will I receive my $50 Prepaid VISA card?

After the referred customer has had service installed, both you and the referral will receive a $50 VISA prepaid card.

You will receive notification via email when your submission is approved.  VISA prepaid cards will take 7 – 10 business days to arrive.

Check the “My Referrals” page in your Neighborhood Connections account at any time for the current status of your referrals.

How many referrals can I submit?

There is no limit to how many referrals you can submit.  

However, you will be allotted an untaxed payout for a maximum of 10 approved referrals per calendar year. If this threshold is met, you will need to provide your SSN to proceed as earnings greater than $599 USD will be reported to the IRS.

Connectivity FAQs

How fast is my internet connection?

To test your internet speed, visit speedtest.hunterfiber.com.

Maximum speeds are hardwired speeds.  For the best results, plug your computer directly into the router.  Performing a speed test via Wi-Fi will not show the full capacity of your internet speeds.

How can I optimize my Wi-Fi speed and connection?

There are a few steps you can take to improve your Wi-Fi connection and speeds:

      1. Try switching your Wi-Fi frequency.  Most routers will support both 2.4 GHz and 5 GHz.  2.4 GHz has wider coverage with slower speeds while 5 GHz has a smaller coverage area with faster speeds.  Older devices and routers sometimes do not support 5 GHz or have a 100 Mb Network Interface Card.  This means that the device or router can only perform 100 megabits of speed (Wi-Fi or hardwired).  To solve this problem, you can get a gigabit-rated router which can support Hunter’s gig speeds.
      2. The placement of your router is vital for your Wi-Fi network.  You will want your router in an open and non-cluttered location.
      3. Everyday things in your house can harm your Wi-Fi connectivity including thick walls, glass, microwaves, and nearby electronic devices. 
      4. Wi-Fi reception can be weaker in large homes and older houses (i.e. houses built with metal studs or plaster walls).  To improve Wi-Fi coverage, Hunter offers Nokia Mesh Extenders for $10 per month.

 

How do I change my Wi-Fi network name or password?

To change your Wi-Fi network name and/or password on your free Hunter Communications Nokia Beacon 1 router, watch our video or take the following steps:

    1. Before you begin, make sure you are connected to the Wi-Fi or hardwired to the router’s LAN port.
    2. Go to webgui.nokiawifi.com and log into your account with the username and password found on the bottom of your router.  If you have previously changed your username and password, use your current information.
    3. If the password on the bottom of the router does not work or you forgot your current username and password, you will need to reset the router to the factory settings.  Push and hold the Reset button on the back of the router for 30 seconds until the light on the front blinks and goes dark.  
    4. Once you’ve logged in, click the “Network” tab at the top of the page
    5. You will need to change your password on both the 2.4 GHz and 5 GHz Wireless tabs.  On the left-hand side of the page, click Wireless (2.4GHz) and scroll down to “SSID Configuration.”
    6. You can change the name of your Wi-Fi network by editing the SSID Name field.  To change your password, edit the WPA Key field.  
    7. Hunter recommends that you create a password that is difficult to guess.  Passwords like your current address or 12345 are easy to guess and will not keep your home network secure.  
    8. Click the Save button at the bottom of the page and repeat the same process for the Wireless (5 GHz) tab. 

If you have any additional questions or need assistance, please contact Hunter’s Customer Experience Team at customerservice@HunterFiber.com

What should I do if my Internet service isn’t working?

If you are experiencing internet connectivity or speed issues such as lagging or buffering, watch our troubleshooting video or contact our Customer Experience Team at 541-414-1477 or CustomerService@HunterFiber.com

You can also try these simple steps:

    1. Try switching your Wi-Fi frequency. 
    2. Check the cables going into the ONT and router.  Make sure they are inserted completely.
    3. Restart or “power cycle” your ONT.  Unplug the power cord from the wall, and keep it unplugged for two minutes before plugging it back in.

Billing FAQs

How can I pay my bill?

You can pay your bill online or over the phone.  You can also mail a check or set up ACH payments.

How do I set up online bill pay?

For help on registering for your online bill pay account, watch our help video here.

To set up your account, visit hunter.billcenter.net.  Here, you will see a white box with Username and Password fields.  At the bottom of the box, click “Sign up for an Account.”

You will need your Account Number and Registration Code.  You can find these in your Welcome Email which is sent 24 – 48 hours after your installation.  If you cannot locate these, please contact our Customer Experience Team at 541-414-1477 or CustomerService@HunterFiber.com.

Under Register, enter your Account Number, Registration Code, Email Address, and choose a Username.  Then click Register and you will receive an email with a link to set your password.  Your password will require an uppercase letter, lower case letter, a number, and a special character (ex. !@#$%^&*)

After setting your password, you’ll be able to log in to your online account.

How do I set up autopay?

To watch our video on how to set up automatic payments, click here.

In your online bill pay account, at the top, under the dropdown “View & Pay Bills”, select “Auto Pay.”  

Under “Edit Auto Pay,” enter your payment method information.  You may pay your bill with ACH, credit card, or debit card.

If you’ve previously paid your bill online and saved your payment method, you can select that payment method under “Saved Profile.”

Once you’ve entered your autopay information, click “Enroll in Auto Pay” at the top of the page.  This will automatically charge your card on the due date of your bill.

What is EBB?

Hunter is proud to partiticpate in the EBB program (Emergency Broadband Benefit). 

EBB is a limited-time program operated by the Federal Communications Commission (FCC) that provides monthly discounts for broadband internet.  To learn more, click here.

Can I change the due date of my payment?

If you want to pay your bill on a day other than the due date, please contact our Customer Experience Team at 541-414-1477 or CustomerService@HunterFiber.com.

I'm going on vacation. Can I put my service on hold?

To put your service on hold, please contact our Customer Experience Team at 541-414-1477 or CustomerService@HunterFiber.com.

Install FAQs

How do I schedule my installation?

Once you’ve signed up and service becomes available in your neighborhood, a member from our Customer Experience Team will contact you to schedule an installation.

You are also welcome to contact our Customer Experience Team at 541-414-1477 or CustomerService@HunterFiber.com to schedule an appointment.

If I need to change my installation appointment time, how can I do that?

To change your installation appointment, please contact our Customer Experience Team at 541-414-1477 or CustomerService@HunterFiber.com.

What is included in the free basic install?

Free basic installation includes installing one fiber line into your home directly through a single outside wall and to the ONT (Optical Network Terminal) which must be placed within 10 feet of the penetration.

More complex installations may incur additional charges. If the line(s) must be run throughout the house, basement, attic, or fished through interior walls, extra installation fees may apply.

What is an ONT?
ONT stands for Optical Terminal Network.  While cable and DSL internet use modems, fiber-optic internet uses an ONT.

The ONT translates the fiber-optic light signal into an electrical signal readable by the router, ethernet cable, and connected devices.

How long is the installation process?

Because most homes have not had fiber-optic technology installed before, the process to wire your home for service can take up to four hours. 

What can I expect during my service installation?

The installer will run a fiber-optic line from the pole directly to your home.  To bring fiber-optic internet into your house, they will drill a small hole into your home through the floor.  Finally, they will install your Optical Network Terminal (ONT) and free Hunter Wi-Fi router.

Due to COVID-19, our installers are currently wearing masks and practicing social distancing.

Does service installation require drilling into my home?

Yes, in order to install fiber-optic internet, our installers will drill a small hole through the floor and into your home.

Do I need to be home for the installation?

Yes, please make sure someone 18 years or older is present for the entire duration of the installation.  

For the safety of our employees, we also ask that you please keep pets in a safe place during the installation (with the exception of service animals).

What devices will be installed? How much does equipment cost?

To bring fiber-optic internet to your home, Hunter will install a Optical Network Terminal (ONT modem) at no additional cost.  

We also include a free Hunter Wi-Fi router.

While you are welcome to use your own router, we highly recommend the use of our equipment.

Service FAQs

What internet speed is right for me?

You should consider three factors when deciding what service tier is right for you:

1) How many devices are connected to the internet? 

2) How many people are using the internet?

3) How are they using the internet?

Households with more users and/or connected devices will require higher speeds.

If you plan to use a Wi-Fi connection, it is important to note that Wi-Fi speeds are typically slower than ethernet connections.  Therefore, you should account for wireless speeds being up to fifty percent slower than the advertised wired connection.

Still not sure what speed is right for you?  Read our blog!

Are there any data caps?

No, Hunter Communications does not have any data caps.

How long is my contract?

For our residential customers, we do not have contracts and our price is FOR LIFE.

Can I Upgrade My Internet Speed?

Yes, to upgrade your service, please contact our Customer Experience Team at 541-414-1477 or CustomerService@HunterFiber.com.

Does Hunter offer other services?

Yes, Hunter Communications offers voice services to residential customers in addition to internet.  Phone lines are as low as $19.99 per month.

While Hunter does not offer TV service, streaming on our fiber-optic internet is seamless and fast with little to no buffering.  Many of our customers are cutting the cord and switching to streaming platforms.  In fact, three-quarters of American households subscribe to at least one video streaming service.

Hunter Communications also offers business internet and voice services.  To learn more, click here.

Does Wi-Fi work with Hunter’s fiber internet?

Yes, Wi-Fi works with Hunter’s fiber-optic internet.  We even provide a free Wi-Fi router to our customers!

Fiber FAQs

What is fiber-optic internet?

Fiber-optic internet uses pulses of light to transfer data.  With fiber-optic technology, information travels close to the speed of light.

The fiber-optic cables are made up of hundreds of glass or plastic strands that are 1/10th thinner than a human hair.

How is fiber-optic internet different than cable or DSL?

Fiber-optic internet is different than cable and DSL for three main reasons:

    1. Because fiber can transfer data close to the speed of light, this technology is capable of speeds significantly faster than copper cable and DSL.  In fact, fiber-optic internet is capable of higher upload speeds.
    2. The bandwidth of fiber-optic internet is also significantly better than copper cable or DSL.  With fiber, providers do not have to slow speeds during peak usage hours.
    3. Since fiber uses light rather than electricity, it is more reliable because it is not affected by severe weather or electromagnetic interference.  Additionally, it does not carry the same fire risk as electrically powered internet technologies.

To learn more about why fiber is better than cable and DSL, read our blog.

What is FTTH?
FTTH stands for fiber to the home.  This type of fiber-optic connection runs directly into your home.  With FTTH, the connection is entirely fiber-optic so it has the best speed, reliability, and bandwidth.