Hunter Communications would like to welcome former OnlineNW and XS Media customers to the Hunter Family and billing system. We created these FAQs to help with the migration process. The following information is relevant to OnlineNW and XS Media accounts at the time of the transition only. If you have any questions or need assistance during the transition, please call 541-772-9282.
When will the billing transition occur?
- XS Media customers will transition to Hunter’s billing system on June 1, 2022.
- The migration for OnlineNW customers will occur in August 2022.
Why are you changing your billing system?
By unifying our billing platforms, Hunter will be able to provide more clarity to our customers on their products, services, and taxes. Migrating to a new billing system will also enable better customer service.
Is my bill going to change?
Hunter Communication is committed to fair and transparent pricing. We offer competitive, affordable price plans for all types of internet usage needs. Some of our residential plans include “price-for-life” provisions with no rate increases, while others are subject to periodic rate increases. Contact us directly if you have questions about your specific plan.
You may notice a slight change to your bill. It now includes itemized taxes per the FCC’s Truth in Billing Policy. While you were charged for taxes before, they will now show up on your bill.
For a full list and description of taxes, please click here.
I have an automatic payment set up. Do I need to do anything to ensure that continues?
If you previously paid your bill through XS Media’s or OnlineNW’s online portal, you will not have to update your auto-pay information. However, you will need to create a new username and password in Hunter’s Bill Pay Portal. Your old login information will not work in the new billing system. For help in creating your account, please watch our video here.
If you pay your bill electronically through a financial institution, please update your account number and payee information: Hunter Communications, PO Box 24644, Seattle, WA 98124-0644
If you would like to set up auto-pay, please watch our video here.
Additionally, on your bank statement, “Hunter Communications” will now show in the payment description.
Where should I send my payment?
Please mail your payment to Hunter Communications, PO Box 24644, Seattle, WA 98124-0644
This address forwards to our payment processor in Seattle so our local customer service team has more time to better serve you. While we will still process payments sent to our old address, please update your information as soon as possible.
Will my due date remain the same?
Yes, your due due will remain the same.
Will my services be impacted?
Your services will not be impacted. As our companies unite, you will begin to see improvements in your speed and reliability as Hunter Communications works to upgrade our current network and expand our service footprint throughout Oregon.
Who do I call if I have a service request?
If you have a service request, please contact:
- Southern Oregon: 541-772-9282 or CustomerService@hunterfiber.com
- McMinnville Area: 503-883-9200 or CustomerService@hunterfiber.com
- Eugene Area: 541-338-9000 or CustomerService@hunterfiber.com
Are your local offices closing?
No, all our existing locations are in use and are still being staffed. If you need to drop off equipment or mail anything to our Eugene or McMinnville offices, please use the following addresses:
- Eugene Office: Hunter Communications, 115 Cleveland St. Eugene, OR 97402
- McMinnville Office: Hunter Communications, 1305 NE Lafayette Ave, McMinnville, OR 97128
Will my Account Executive change?
If you have an Account Executive assigned to your business, please continue to work with them. If you need an Account Executive, please contact:
- Southern Oregon: 541-772-9282 or Sales@hunterfiber.com
- Eugene Area: 541-338-9000 or Sales@hunterfiber.com
Will my contract for services still be in effect?
If you are currently under a contract, Hunter will honor it.
Will the quote or price you gave me still be honored?
All estimates for internet and phone service will be honored 90 days from the original quote date.
Will my email domain change?
No, your email domain will remain in effect.