Whether you manage a small business or a large enterprise, you’re likely considering how to make your operations more efficient, ensure quality service to your customers is consistent, and ways to reduce costs. Your company’s phone system is one way you can address all these needs. Customers save time, money, and improve service levels by switching to voice over IP services from Hunter Communications. Here’s a brief overview that answers the question, “What is VoIP?” and explains how your company can benefit by switching to this technology from Hunter Communications.
What is VoIP?
Voice over IP (VoIP) is a technology that enables voice communication and multimedia sessions over the Internet. Instead of using traditional telephone lines, VoIP converts voice signals into digital data packets that are transmitted over IP networks. This allows for more flexible and cost-effective communication, as it can integrate with various internet-enabled devices, such as computers and smartphones. VoIP offers features like call forwarding, voicemail, and video conferencing, making it a versatile solution for both personal and business communication. Its ability to connect globally with reduced costs and enhanced functionality has made it a popular alternative to traditional telephony.
Benefits of VoIP for business
1. Increased productivity with streamlined communications
With VoIP, businesses can synergize both their internet and their phone services. This not only saves money but also improves productivity because it streamlines their communication systems.
Unlike traditional phones, VoIP also offers more features that can increase business efficiency. VoIP offers access to features such as instant messaging, call recording, CRM integration, call queues, and on-hold marketing or music. On average, small businesses using VoIP have improved productivity by 77%.
2. Scalability and Mobility
VoIP systems are more easily scaled because they use the Internet rather than copper phone lines. Rather than installing more phone lines, companies with VoIP can easily add users to their accounts.
Additionally, VoIP services offer flexibility for remote work and travel. Once the VoIP phone is configured, businesses can take it anywhere.
3. Reliability and HD Quality
Rather than using traditional copper phone lines to transmit calls, VoIP uses a high-speed internet connection. Because VoIP provides phone service over an internet connection, both the reliability and quality of the call are better. In fact, VoIP can provide high-definition sound.
Some services also have the capability to continue communications despite a power or network outage. If the system determines the desk phone is unreachable, the feature will forward the call to a cell phone.
Understanding Hosted VoIP
Hosted VoIP is a cloud-based phone system that requires no physical hardware at the business. It allows businesses to access their phone systems on any connected device, offering flexibility for remote workers, traveling, or hybrid employees.
Because calls are processed at a remote location rather than on-site, communication continues even though a business’ facility is down. Because the system is hosted at a different location, when a business loses power or its network is down, the call is forwarded to a predetermined number, allowing communications to continue.
Hunter’s Fiber-Powered Voice Services
At Hunter Communications, we offer a best-in-class Hosted VoIP service powered by our secure fiber network. Our fiber-optic voice-over IP service provides the best quality sound and offers enhanced reliability and security.
Because we keep our customers’ voice traffic on a dedicated, secure network, Hunter can ensure and control the Quality of Service. Unlike providers who offer services over the open internet, Hunter’s hosted VoIP is managed to be both more secure and more reliable.
Our dedicated voice network uses state-of-the-art Juniper POE switches. This switch platform is built and maintained on a separately managed internal network dedicated to the voice services we provide. It enables us to separate voice and data traffic to ensure the quality and reliability of communications.
Because calls are processed via the Hunter Network—not at the business site—communication can continue even if the power or the network is down. When our system detects that a phone is unavailable, the call will be forwarded to the customer’s predetermined number.
With Fiber-Powered Voice, Hunter provides a phone system with 24/7 support, including implementation, updates, maintenance, and ongoing service. Our customer service team is local and always available to help.
Functionality includes:
- Internal and external call routing to all of your existing devices
- Remotely controlled business lines through an online portal
- Easily add new employees, call tree options, and call monitoring
- Simultaneous ring and music-on-hold options
- Auto attendant simulating a live operator and directing calls
- Mobility package to place and receive calls through a personal cell phone