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A Hunter Communications Customer Success Story: Oregon Truck & Auto Authority

Oregon truck authority Powered by Hunter Fiber

Customer: Oregon Truck & Auto Authority

Industry: Automotive

Products & Services: LINE-X protective coating and car, truck, SUV and van accessories

Established: 2004

Location: Central Point, Oregon

Hunter Products & Services: Fiber-optic internet and VoIP Phones .

Oregon Truck & Auto Authority, driven by LINE-X, has evolved over the past 20+ years. Originally specializing in LINE-X spray-on bedliners and protective coatings for pickup trucks, the company has grown to become Rogue Valley’s one stop accessory and protection shop for cars, trucks, SUVs and vans.

The vision has always remained the same: provide customers with the very best products and customer service. To accomplish that goal today, a small business like Oregon Truck & Auto Authority needs high-speed, ultra-reliable fiber internet.

The Challenge: Internet and phone crashes disrupted business

Formerly known as “LINE-X of Southern Oregon,” the company rebranded in 2016 as “Oregon Truck & Auto Authority” to better represent the growing product line and services offered at the facility. A transition period was to be expected.

Although many callers were initially confused by the name change, it presented an opportunity to explain to repeat and potential customers the new products and services the business now offered.

However at the time, frequent internet and VoIP phone outages proved to be a hurdle that was blocking opportunities to grow. Employees frequently had to resort to cell phones to contact customers.

“One of the best things we’ve ever done was to rebrand the business,” said Justin Duncan, owner of Oregon Truck & Auto Authority. “But we were so frustrated with the internet outages. It was painful to try to run a business without phones or being able to generate invoices. Any time the internet went down it was a nightmare and it started happening on a way too frequent basis.”

Hunter’s High-Performing Fiber Internet Solution

Hunter Communications worked with Oregon Truck & Auto Authority to provide a high-speed fiber internet and business VoIP phone services solution designed to keep them always connected.

Typical of many small and medium businesses, Oregon Truck & Auto Authority depends heavily on the internet. Accounting functions, including generating invoices and tracking payments, is handled through QuickBooks online. Another large segment of the business is devoted to checking online for availability, pricing and ordering parts for customers.

It was a stroke of good luck that Hunter reached out to us. We’ve had no issues at all with the product or getting somebody on the phone or to come over. In today’s world, actually being able to connect with somebody face-to-face and know you have a reliable non-1-800 number is invaluable.
Justin Duncan

Owner, Oregon Truck & Auto Authority

Truck and auto shop runs smoothly on Hunter VoIP phones

The phones are a large and active part of the business. The company’s advertisements drive customer calls, which means the phones must be reliable.  Additionally, they always reach out to confirm appointments and schedule them once the customer’s parts arrive.

With an intercom feature, the ability to transfer calls, and put multiple people on hold, Hunter’s VoIP phones make the shop run more efficiently.

As Duncan observed, it’s all about convenience and reliability. Compared to the internet services they had before, the value is much better and Hunter has a much more dependable product.

“The overall confidence that I have with the consistency of Hunter is very very high. We know the wheels are not going to come off. I would absolutely refer Hunter to another business. Those were frustrating times and money was lost when our phones and the internet would go down with our previous vendors. With Hunter, that’s all wiped off the table. There are enough stresses in our lives. If we can eliminate internet and phone problems at the shop, boy, that’s great.”

“Overall, Hunter is two thumbs up, five stars.” 

—Justin Duncan, Owner of Oregon Truck & Auto Authority