Do I need to be home for the installation?
Yes, please make sure someone 18 years or older is present for the entire duration of the installation. For the safety of our employees, we also ask that you please keep pets in a safe place during the installation (with the exception of service animals).
Read MoreWhat devices will be installed? How much does equipment cost?
To bring fiber-optic internet to your home, Hunter will install a Optical Network Terminal (ONT) at no additional cost. While cable and DSL internet use modems, fiber-optic internet uses an ONT. The ONT translates the fiber-optic light signal into an electrical signal readable by the router, ethernet cable, and connected devices. We also include a free Hunter…
Read MoreDoes Wi-Fi work with Hunter’s fiber internet?
Yes, Wi-Fi works with Hunter’s fiber-optic internet. We even provide a free Wi-Fi router to our customers!
Read MoreWhy do you need to access my property?
There are a variety of reasons why our crews may need to access a utility easement on your property. Hunter might need to access your property to: Survey utility poles or ground for network expansion Construct aerial fiber lines Drill to install underground conduit Set utility pole anchors Install fiber-optic internet Our construction and maintenance…
Read MoreWhat is a utility easement?
Utility easements give operators the legal right to access parts of private property to construct, maintain, inspect, or repair our network infrastructure. Easements are typically found on the property’s deed and are transferred if the property is sold. While we have permission to work within the easement on your property, it does not grant us…
Read MoreHow can I pay my bill?
You can pay your bill online or through our automated payment phone system. You can also mail a check to the remittance address on your invoice.
Read MoreHow do I set up online bill pay?
For help registering for your online bill pay account, watch our help video here. To set up your account, visit hunter.billcenter.net. Here, you will see a white box with Username and Password fields. At the bottom of the box, click “Sign up for an Account.” You will need your Account Number and Registration Code. You can…
Read MoreHow do I set up autopay?
To watch our video on how to set up automatic payments, click here. In your online bill pay account, at the top, under the dropdown “View & Pay Bills”, select “Auto Pay.” Under “Edit Auto Pay,” enter your payment method information. You may pay your bill with ACH, credit card, or debit card. If you’ve previously…
Read MoreCan I update my autopay date?
If you want to pay your bill on a day before it is due, please get in touch with our Customer Experience Team at 541-414-1477 or CustomerService@HunterFiber.com.
Read MoreCan I upgrade my internet speed?
Yes, to upgrade your service, please get in touch with our Customer Experience Team.
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